Client Communication & Collaboration
Q. Who will be my point of contact during the project?
You’ll have a dedicated project manager and site supervisor, supported by a design lead and account/sales coordinator, available for communication.
Q. How frequently will meetings or calls happen?
We conduct formal reviews weekly. However, ad hoc meetings, calls, or chats are available as and when needed.
Q. Can I make changes after the project starts?
Yes, changes are accommodated via change requests. We document expected timeline or cost adjustments for your approval before implementation.
Q. How do you handle disagreements or disputes?
Any concerns are escalated through transparent communication channels. Major disagreements are resolved via joint reviews or arbitration clauses in our contract.
Q. Can I meet the designer and project manager regularly?
Yes, you can meet them on-site or at our office periodically, especially during major decision phases.Yes, you can meet them on-site or at our office periodically, especially during major decision phases.
Q. What tools do you use for client communication?
We use CRM, WhatsApp, email, project dashboards, and video calls to keep communication seamless and documented.
Q. Do you offer online meetings for outstation clients?
Yes, remote clients can opt for video calls, WhatsApp chats, and access to our project tracking system.